Third Federal Receives USA TODAY Customer Service Honor in 2026
Cleveland, March 10, 2026 — Third Federal Savings and Loan Association has been recognized as one of the top 500 financial services companies in the United States for customer service in 2026 by USA TODAY and its research partner, Plant-A Insights. This prestigious accolade reflects Third Federal’s dedication to providing outstanding service to its customers.
The comprehensive ranking was based on a survey of nearly 60,000 individual customer experiences across the financial services sector. Evaluation criteria included professional competence, solution orientation, transparency, reliability, and friendliness among others. From an initial pool of over 13,000 institutions — including credit unions, banks, life insurance providers, and financial technology firms — Third Federal earned a coveted spot on the final list highlighting top-tier customer service providers.
Marc A. Stefanski, Chairman and CEO of Third Federal, expressed pride in the recognition: "We are proud to receive this recognition for our commitment to our customers. We know that we are in the relationship business as much as we are in the banking business, and we know when we do what is best for our customers, we are doing what is best for Third Federal too."
Founded in Cleveland in 1938 by Ben and Gerome Stefanski as a mutual association, Third Federal has remained committed to its mission of helping people achieve homeownership and financial security. Since transitioning to a publicly traded company in 2007 (NASDAQ: TFSL), the institution has expanded its footprint and services. Today, Third Federal operates in 28 states plus the District of Columbia, maintaining 21 full-service branches across Northeast Ohio, lending offices in Central and Southern Ohio, and 15 full-service branches throughout Florida.
As a leading provider of savings and mortgage products, Third Federal operates under core values emphasizing love, trust, respect, a commitment to excellence, and fun. The company is an equal housing lender, offering competitive rates alongside exceptional customer service.
As of September 30, 2025, Third Federal reported assets totaling $17.46 billion, reflecting its significant presence in the regional banking sector.
For more information on Third Federal and their customer service achievement, visit the official announcement on Business Wire.
About Third Federal Savings and Loan Association
Third Federal is a federally chartered savings association headquartered in Cleveland, Ohio. With decades of experience serving consumers primarily in the mortgage and savings markets, the company prides itself on combining competitive financial products with consistent, customer-focused service.
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