Third Federal Recognized by USA TODAY Among Top 500 Financial Services Companies for Customer Service in 2026
CLEVELAND, March 10, 2026 — Third Federal Savings and Loan Association has been honored with a prestigious customer service award, being named one of the top 500 financial services companies in the United States for 2026 by USA TODAY and its research partner, Plant-A Insights.
The recognition was based on an extensive survey capturing nearly 60,000 customer experiences. Evaluation criteria included professional competence, solution orientation, transparency, reliability, and friendliness. The study initially considered 13,000 entities spanning credit unions, banks, life insurers, and financial technology firms nationwide before selecting the top 500 performers.
Marc A. Stefanski, Chairman and CEO of Third Federal, expressed pride in the award, stating, "We are proud to receive this recognition for our commitment to our customers. We know that we are in the relationship business as much as we are in the banking business, and we know when we do what is best for our customers, we are doing what is best for Third Federal too."
Founded in Cleveland in 1938 by Ben and Gerome Stefanski as a mutual association, Third Federal has built its reputation on core values including love, trust, respect, a commitment to excellence, and fun. Transitioning to a publicly traded company in 2007 (Nasdaq: TFSL), the organization specializes in savings and mortgage products. Third Federal operates 21 full-service branches in Northeast Ohio, lending offices in Central and Southern Ohio, and 15 full-service branches across Florida. The company extends loans in 28 states plus the District of Columbia.
As of September 30, 2025, Third Federal reported total assets of $17.46 billion, reflecting strong growth and market presence. The company remains dedicated to helping consumers achieve homeownership and financial security by offering competitive rates alongside exceptional customer service.
Third Federal is an equal housing lender and continues to prioritize its mission of delivering value and trusted solutions for its customers.
For more information, visit Third Federal’s official website or the USA TODAY financial services ranking.
Contact:
Jennifer Rosa
Phone: (216) 429-5037
Source: Third Federal Savings and Loan Association via Business Wire
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