Third Federal Recognized Among Top 500 Financial Services Companies in the U.S. by USA TODAY
CLEVELAND — Third Federal Savings and Loan Association, a prominent provider of savings and mortgage products, has been named one of the top 500 financial services companies in the United States for customer service in 2026. The recognition was announced today by USA TODAY in collaboration with its research partner, Plant-A Insights.
This prestigious list was determined based on an extensive survey encompassing nearly 60,000 verified customer experiences. The evaluation criteria included professional competence, solution orientation, transparency, reliability, and friendliness, among other factors. From an initial pool of approximately 13,000 financial institutions—comprising credit unions, banks, life insurers, and financial technology firms—Third Federal was selected for its exceptional dedication to customer service.
Marc A. Stefanski, Chairman and CEO of Third Federal, expressed pride in the achievement, stating, “We are proud to receive this recognition for our commitment to our customers. We know that we are in the relationship business as much as we are in the banking business, and we know when we do what is best for our customers, we are doing what is best for Third Federal too.”
Founded in 1938 in Cleveland by Ben and Gerome Stefanski, Third Federal operates under core values of love, trust, respect, commitment to excellence, and fun. Initially established as a mutual association, the company transitioned to a public entity in 2007 and is currently traded on NASDAQ under the ticker symbol TFSL. With operations spanning 28 states and the District of Columbia, Third Federal maintains 21 full-service branches in Northeast Ohio, multiple lending offices throughout Central and Southern Ohio, and 15 full-service branches across Florida.
As of September 30, 2025, Third Federal held assets totaling $17.46 billion. The company is committed to helping individuals achieve homeownership and foster financial security by offering competitive rates and outstanding customer service. As an equal housing lender, Third Federal continues to enhance its customer offerings, recently partnering with Clearstead Advisory Solutions to provide wealth management services, including investment management and financial planning.
For more information or media inquiries, please contact Jennifer Rosa at (216) 429-5037. Stay connected with Third Federal on social media:
- X (formerly Twitter)
About Third Federal Savings and Loan Association
Third Federal is a leading financial institution dedicated to exceptional customer service and helping clients achieve their financial goals. With decades of history rooted in community values, Third Federal offers a broad suite of savings and mortgage products tailored to meet the evolving needs of consumers.
About USA TODAY and Plant-A Insights
USA TODAY, a leading national publication, partnered with Plant-A Insights, a research firm specializing in customer experience analysis, to conduct a comprehensive study of financial services companies across the country to identify those excelling in customer service.
Media Contact:
Jennifer Rosa
Phone: (216) 429-5037
This press release is distributed by Business Wire on behalf of Third Federal Savings and Loan Association.
© 2026 Business Wire, Inc. All rights reserved.